8:30 am
9:30 am
Welcome Address
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Ms Vivien Lim

General Manager
BHG (Singapore) Pte Ltd

9:40 am
Keynote: What Kills Innovation?

Mr Nav Qirti

Founder & Principal Consultant

Have you ever wondered what really kills innovation in organisations? We know them intuitively, but we don’t call them out. These innovation killers are camouflaged in plain sight, both in our personal behaviours and in our organisational culture and ways of working. In this talk Nav Qirti will share three types of innovation killers with examples. He will also share a systematic ‘Innovation Framework and Toolset’ to help you identify your personal and organisational innovation killers, and how you can deal with them. This talk and the framework is a must for business leaders. It will give you a lens and language to innovate effectively.

10:00 am
Driving Human Resource Skillsets - Launch of IHRP x SRA eLearning Platform

Mr Adrian Ang

Manager, Professional Practice and Community
Institute for Human Resource Professionals (IHRP)

Enhancing human resource skillsets in the retail sector is important to the growth of every organisation. This innovative platform offers a diverse range of eLearning modules designed to empower HR professionals with the latest tools, insights, and best practices tailored specifically for the retail industry.  Explore how the IHRP x SRA eLearning Platform can elevate your HR capabilities and drive success in the ever-evolving retail landscape.

Sharing on Career Conversion Programme for Retail Industry (CCP-RI) by Workforce Singapore (WSG)

Ms Elizabeth Chong

Assistant Director, Trade & Lifestyle Division
Workforce Singapore (WSG)

10:20 am
Tea Break and Refreshments
11:00 am
Keynote: Beyond Borders: Mastering Branding in Cross-Border eCommerce

Mr Xen Chia

Strategic Marketing Director
XGATE Corporation Limited

Learn essential strategies for expanding your brand’s reach globally, including cultural adaptation, regulatory compliance, and user experience enhancement. Discover real-world case studies on the China market and actionable insights to elevate your brand’s presence in international markets and achieve sustainable growth

11:20 am
Keynote: Unlock Business Growth Using Generative Al

Mr Lim Hui Jie

Co Founder
goodVision Global Pte Ltd

Discover the future of retail innovation with our exclusive Gen AI suite. Elevate customer experiences, overcome staffing challenges, and drive unprecedented business growth. Our 12 proprietary AI modules are meticulously designed to address the most pressing pain points in retail, offering tailored solutions that transform challenges into opportunities. Join our interactive session for a hands-on exploration of how Gen AI can revolutionise your business, empowering you to lead in the competitive retail landscape.

12.00 pm
to 1.30pm
Networking Lunch
Runway Room
Seminar: APAC Consumer Behaviour & Spending Report 2024

Mr Anson Bailey

Head of Consumer & Retail, ASPAC

 In this engaging presentation, we’ll unpack the latest insights and trends driving consumer preferences and purchasing decisions in key markets across APAC. From shifting demographics to evolving digital landscapes, our report provides invaluable insights to help businesses navigate and capitalise on emerging opportunities. Join us as we delve into the data, uncover actionable strategies, and gain a deeper understanding of the ever-changing consumer landscape in APAC

1:50 pm
Seminar: Fast Track Your Success at NRF Retail's Big Show Asia Pacific 2024

Mr Ryf Quail

Managing Director - NRF: Retail's Big Show Asia Pacific

2:10 pm
Seminar: Exploring Generative AI in Retail: Empowering Human Potential and Fueling Sales Growth through Data Analysis
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Mr Rahul Talreja

CTO & Co-Founder

Explore how this innovative technology not only enhances human potential but potentially revolutionises sales growth through data analysis. Gain valuable insights into the future of retail and learn how to leverage Generative AI to stay ahead in today’s competitive market

2:20 pm
Seminar: Mastering TikTok for Retail Success & Talent Retention

Mr Jason Khiang

Chief Executive Officer
Wah Kao Pte Ltd

Explore innovative strategies and best practices for leveraging TikTok’s platform to drive business growth and enhance employee retention. Discover how to harness the power of TikTok to engage customers, boost sales, and create a dynamic workplace culture that attracts and retains top talent.

2:40 pm
Tea Break
3:00 pm
Seminar: How to leverage on the refreshed Industry Digital Plan (IDP) for your business

Mr Lau Chee Dai

Assistant Director (SMEs Go Digital)
Infocomm and Media Development Authority (IMDA)

Jointly developed by the Infocomm Media Development Authority (IMDA) and Enterprise Singapore (ESG), the Retail IDP is like a trusty cheat sheet that provides retail SMES a step-by-step guide, to help SMEs stay ahead of the competition and find solutions to enhance online and offline customer experience, improve operational efficiency and drive business growth. It also includes a Cybersecurity and Data Protection roadmap, which offers measures and tools to help protect SMEs against cyberattacks and a Digital Skills Training roadmap to guide SMEs to acquire necessary skills, such as digital marketing and change management.


Media Engagement for Retail: The ABCs

Mr Joseph Rajendran

Strategy Director
Tranz Communications


2.00pm - 4.00 pm


Cloud Room, Huone Singapore

An essential workshop for retailers looking to harness the power of media to elevate their business. Understand the significance of media engagement and its impact on your business success. Explore effective strategies for preparing and executing media engagement campaigns, from understanding what the media wants to crafting impactful media releases. Learn the dos and don’ts of media releases through real-life examples, and gain insights into what comes next after your release goes public. Whether you’re a novice or seasoned retailer, this workshop provides invaluable tools and techniques to navigate the media landscape and maximise your brand’s exposure and impact.

The Critical Need for Data Protection in the Digital Age

Mr Phillip Seng

Product Manager
TechData in collaboration with Microsoft


1.00pm - 2.30 pm


Nest Room, Huone Singapore

In today’s digital age, data protection has become more important than ever. With the increasing amount of sensitive information being stored and shared online, the risks of data breaches and cyber-attacks have grown significantly. Organisations must take proactive measures to  safeguard their data and ensure its confidentiality, integrity, and availability. Understand through this session on how you can easily start securing your corporate data without complex technologies and heavy capital investments.

Workplace Coaching for Gen Z Talent Development

Ms Azizah Mohd

Lead Specialist


1.30pm - 3.30 pm


Swing Room, Huone Singapore

Delve into innovative workplace coaching techniques tailored for the Gen Z workforce in our dynamic workshop. Participants will explore strategies to effectively engage and develop Gen Z employees, gaining insights into their unique perspectives and expectations. A special fireside chat with Nanyang Polytechnic Students offers firsthand insights into the career aspirations and priorities of Gen Z talent. Join us for an interactive session that promises to empower coaches and employers to support the growth and success of the next generation of leaders in today’s fast-paced work environment.